The frequent turnover of personnel in a company, for whatever reason, never causes a good impression to customers.
A high volume of employee turnover is perceived negatively by customers which can lead to mistrust and suspicions in regards to the organization.
There is also a significant setback in the development of services provided to customers since new employees need their learning and adaptation time. This can take weeks or even months, and during this time a company can not afford a performance reduction to its customers.
To correct this, companies often fall back on more experienced employees and enlarge their workload, which we learned in our previous article, can be very detrimental and ultimately lead to the loss of key team members during times of transition.
Another negative that may impact your business is diminishing customer loyalty. Normally, employees are assigned an account (client) to work with in close tuning, and as a result, they establish and deliver a stable and personalised experience. However, if staff turnover is too high, this jeopardises the clients connection to the company.
To ensure that the turnover of personnel does not negatively affects the relationship with our clients, we will have to minimize the turnover itself. And we accomplish this by betting on our employees and increasing the engagement between the employees and the company.
Find out a way how your company can reduce employee turnover by using the Employee Engagement program at Tradler Co.
Tradler Co – Empower your team