The challenges facing BPO’s and
Shared Service Centers

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Increasingly demanding SLA’s

Fast growing market

Retention and new talent

What’s missing?

To be a more efficient and profitable organization and attract and retain the best talent, a solution is required to keep people engaged and ensure they feel properly appreciated. 

BPO and Shared Service Center organizations that partner with Tradler enjoy...

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15%

Increase in productivity

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65%

Feel more connected to the organization and their team

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39%

Decrease in employee churn

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We start with your strategic goals

Identify the obstacles

People don’t feel close to the

organization and are underappreciated

People aren’t following the processes and

using tools correctly

The span of control (manager to

team member ratio) is increasing

Address the behavior

around those obstacles

Introduce a recognition system that

will have people feel appreciated on

a regular basis

Allow people to earn points/milestones/

badges/rewards for following processes

and correct usage of tools

Give managers the tools and insights to

hit SLA’s and manage more people more

effectively

Attract more talent and reduce employee churn

Increase productivity and efficiency on KPI’s: First call resolution (FCR)

Net Promoter Score (NPS)

Satisfaction (CSAT)

Call abandonment rate)

Provide continuous feedback

and recognition

Thrive in a hybrid work environment

Create the perfect setup for every role

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Customer service

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Get everyone on the same page and focused on the right things

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One team working together from anywhere

Tradler ensures everyone stays connected, making it the ideal tool for hybrid working. Managers and team members have full transparency on performance and interactive recognitions keep the team dynamic strong.

 

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Create visibility and alignment of company goals and OKR’s across the organization

Ensure everyone is pulling in the same direction and is in alignment with organizational change, new tools and processes

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Drive Productivity and efficiency

Raise awareness and improve productivity on any performance metric.  

Highlight team-level metrics to improve team dynamics

Drive Engagement

Use pulse surveys to measure the mood of the organization and get real-time feedback from your employees on any issue

Use Tradler to allow your team members to help identify bottlenecks and inefficiencies in operations

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Drive Quality

Recognize and reward team members for positive customer feedback

Increase awareness and focus on quality metrics in any role

Not sure where to start?