The challenges facing BPO’s and
Shared Service Centers
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Increasingly demanding SLA’s
Fast growing market
Retention and new talent
What’s missing?
To be a more efficient and profitable organization and attract and retain the best talent, a solution is required to keep people engaged and ensure they feel properly appreciated.
BPO and Shared Service Center organizations that partner with Tradler enjoy...
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15%
Increase in productivity
65%
Feel more connected to the organization and their team
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39%
Decrease in employee churn
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We start with your strategic goals
Identify the obstacles
People don’t feel close to the
organization and are underappreciated
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People aren’t following the processes and
using tools correctly
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The span of control (manager to
team member ratio) is increasing
Address the behavior
around those obstacles
Introduce a recognition system that
will have people feel appreciated on
a regular basis
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Allow people to earn points/milestones/
badges/rewards for following processes
and correct usage of tools
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Give managers the tools and insights to
hit SLA’s and manage more people more
effectively
Attract more talent and reduce employee churn
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Increase productivity and efficiency on KPI’s: First call resolution (FCR)
Net Promoter Score (NPS)
Satisfaction (CSAT)
Call abandonment rate)
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Provide continuous feedback
and recognition
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Thrive in a hybrid work environment
Create the perfect setup for every role
Customer service
Get everyone on the same page and focused on the right things
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One team working together from anywhere
Tradler ensures everyone stays connected, making it the ideal tool for hybrid working. Managers and team members have full transparency on performance and interactive recognitions keep the team dynamic strong.
Create visibility and alignment of company goals and OKR’s across the organization
Ensure everyone is pulling in the same direction and is in alignment with organizational change, new tools and processes
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Drive Productivity and efficiency
Raise awareness and improve productivity on any performance metric.
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Highlight team-level metrics to improve team dynamics
Drive Engagement
Use pulse surveys to measure the mood of the organization and get real-time feedback from your employees on any issue
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Use Tradler to allow your team members to help identify bottlenecks and inefficiencies in operations
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Drive Quality
Recognize and reward team members for positive customer feedback
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Increase awareness and focus on quality metrics in any role