Quality is the best
business plan
Excellent quality enhances your organization's brand and reputation, protects it against risks, increases efficiency, boosts profits, reduces waste, and stimulates growth, all while making staff and customers happier.
What is the goal?
What are the obstacles to overcome?
How Tradler can help
Improve quality and customer service across the organization
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Positively influence the behaviors that affect quality
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Improve the customer experience
Team members are not aware of the importance of quality metrics
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Lack of recognition and incentives for providing superior quality
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Quality-related strategic goals need to be translated to front-line employees
Raise awareness and reward team members for quality metrics using gamification
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Use recognitions to constantly appreciate people for their contributions and efforts related to quality and for providing superior service.
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Pulse surveys to better understand challenges related to quality
Create the perfect setup
Learnings to get a better outcome
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Make it a team effort -
set quality metrics
on a team level
Celebrate positive
customer feedback
with recognitions
Encourage and reward
team members for
suggesting a quality-related
process improvement